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Frequently Asked Questions

> Qualified Customers
Fun Express Inc. does not serve the general public. By agreement with attractions, we service only employees of properly registered companies.
Your company must be registered by someone authorized to do so. The person registering agrees to communicate the program to all employees. If you are not authorized to do so, please ask your HR or Personnel Dept to visit www.FunEx.com and register the company.
No. Our program is free and the registration process takes less than 3 minutes!
When a company is approved, we send an Employee Access Code (EAC) to the representative. This EAC is then used by each employee to identify their company at FunEx.com.
> Login Information
You do not need to login to browse FunEx.com. However, before your first purchase, you will be required to register and you should have your Employee Access Code handy. At this time you will establish your Username (email address) and Password for future visits to FunEx.com.
The Employee Access Code (EAC) is assigned exclusively to your company when it is registered by an authorized company representative. If you use your company EAC when you register, your registration will be much faster and you will receive full access to all features of the website.
You may still register as an employee and shop on FunEx.com. Some features of the web site will be restricted. If we cannot verify your company information, your order may be delayed or not processed.
If you have already logged in, follow the My Account tab at the top of this page, or click HERE to log in.
> When will I receive my tickets?
InstaPrint eTickets are available immediately upon completion of your order. Links to your tickets will also be emailed to you. The email carrying links to your tickets will come from MyTickets@Funex.com. If you do not receive your InstaPrint eTickets shortly after placing your order, please check your spam or bulk mail folder. InstaPrint tickets may also be accessed online. If you are logged in to funex.com, click "My Account" and then view "Recent InstaPrint eTicket Orders". These links are available for at least 30 days after purchase date. InstaPrint eTickets are NON-RETURNABLE and NON-REFUNDABLE.
Orders received by 3pm Mon-Fri, excluding holidays, are processed, and emailed the same business day. Orders are not processed after business hours or on weekends or holidays. eTickets are NON-RETURNABLE and NON-REFUNDABLE. The email carrying links to your tickets will come from MyTickets@Funex.com
Orders received by 3pm Mon-Fri, excluding holidays, are processed and shipped the same business day. Orders are not processed after business hours or on weekends or holidays. Once shipped, delivery dates are determined by the USPS. Guaranteed delivery dates are available using FedEx for an additional charge. Physical tickets are NON-RETURNABLE.
> InstaPrint eTickets
If your order was approved online and you did not immediately receive the tickets, please check you “SPAM” or “JUNK MAIL” folder. Yahoo, Gmail, Hotmail, AOL and some other email services automatically mark these as unsolicited advertising. To prevent this from occurring, add MyTickets@Funex.com to your contacts, or designate this a safe address. Or, login to Funex.com and click "My Account" to access your ticket links. These links are available to you for at least 30 days from purchase date.
No, your receipt is not a ticket. Attractions will not accept receipts for admission. If you do not have your actual admission ticket, you will most likely be charged full price for admission at the attraction.
We absolutely recommend your tickets be printed at home and presented at the attraction. Some attractions will accept admission tickets on your phone or tablet, but it is not a guarantee, thus we absolutely recommend printing before you arrive at the attraction.
Attractions do not allow Fun Express to return or reissue InstaPrint eTickets. Therefore, as clearly marked throughout our site, refunds or returns are not accepted on InstaPrint eTickets.
> eTickets (Non-InstaPrint)
If you ordered during our normal business hours and have not received your tickets by the end of the business day, please check you “SPAM” or “JUNK MAIL” folder. Yahoo, Gmail, Hotmail, AOL and some other email services automatically mark these as unsolicited advertising. To prevent this from occurring, add MyTickets@Funex.com to your contacts, or designate this a safe address.
No, your receipt is not a ticket. Attractions will not accept receipts for admission. If you do not have your actual admission ticket, you will most likely be charged full price for admission at the attraction.
We absolutely recommend your tickets be printed at home and presented at the attraction. Some attractions will accept admission tickets on your phone or tablet, but it is not a guarantee, thus we absolutely recommend printing before you arrive at the attraction.
Attractions do not allow Fun Express to return or reissue eTickets. Therefore, as clearly marked throughout our site, refunds or returns are not accepted on eTickets.
> Credit Card and Shipping Policies
The billing address is the address where you receive your credit card statements. The address you provide must match the files on record at your bank. If you have moved, please take a moment to call your bank and change your records. Otherwise, your charge will be declined.
Sorry, we do not accept International Cards.