Ticket Information

Description

Standard Cabin: Standard Cabin with Seaview on the first floor of the cruise Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Original passport required to check in • Please call to 02439262328 (operator hotline 24/7) or Whatsapp to +84372536020 ( Yen Le) to confirm your booking, pick up point & pick up time. • If your hotel is not located in Hanoi Old Quarter (Hoan Kiem district) kindly come to No. 9 Hang Huong at 7:40am or Hanoi Opera House (Nha Hat Lon) at 8:20am to join the tour • Our boarding time is between 12:00pm to 12:30pmat 26 TUAN CHAU PORT, TUAN CHAU ISLAND (Hotline: +84 2439262328).. After 12:45pm, guests are considered as No-show and pay 100% penalty tour charge • Kindly provide us full guest’s passport information at least 02 days before cruise departure. Any cases of late or wrong information provision may lead to the delay or even the rejection of the guest check-in • At least 3.5 for transfer from Hanoi to Halong Bay and back • Surcharge for special holiday US$10/pp CRUISE CANCELLATION • Halong Bay cruise operation is managed and regulated by Halong Bay Management Board. They decide the cruise operation allowance every day for both overnight and day cruise. • In the event of bad weather conditions, HALONG BAY MANAGEMENT BOARD RESERVES THE RIGHT TO MAKE FINAL DECISION OF CRUISE CANCELLATION. • THE FINAL DECISION OF CRUISE CANCELLATION IS MADE TILL 3:00 PM on the day of bad weather. Local authority also reserves the right to cancel trip at any time for highest safety level of passengers • Reasons for cruise cancellation are usually known as: tropical storms (in summer), foggy weather, tropical monsoon, cyclone, strong wind… (in winter). • Cruise cancellation is more often in Halong Bay those days and BEING MORE UNPREDICTABLE in accordance with weather conditions during the year.

Pickup Information

If you book a transfer with us and are staying in Hanoi’s Old Quarter, our driver and tour guide will pick you up from your hotel at around 7:00 AM. From there, you will depart for Halong Bay, with a short stop along the way for rest and relaxation. If you do not book the transfer, please proceed directly to Lot 26 – Tuan Chau International Marina for check-in at the waiting lounge before 11:30 PM.