Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Check-In is at 8 AM, Bus Departs 8:15 AM SHARP We meet in front of the Burns Monument on Regent Road. What3Words: ///allow.topped.joined. If using Apple Maps, please reference the Burns Monument. Upon arrival, you'll see our check-in agents in Hairy Coo branded hi-vis vests. Please approach them to validate your tickets. We are unable to wait for latecomers and cannot offer refunds for missed tours. If arriving by taxi or local buses, please ensure you have enough time to account for delays. We have a minimum age of 7 years old and over 1.2 meters in height for all of our tours. Due to safety regulations and insurance, we are unable to make any exemptions. Your child must be 7 years old at the time of departure, and we may ask for photo ID as proof of age. Our offices are open Monday to Friday, 9am to 5pm. Please contact us with any questions before your departure day, to ensure we can answer before the tour. Most commonly asked questions are covered in our Essential Information/FAQ section of the website: https://www.thehairycoo.com/faqs/ Please note that we cannot leave passengers unattended on the coach during the tour.