Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Important notice: - Carry identification document: PA, CC, CE, TI or RC. Recommendations: Wear sports shoes or shoes that are comfortable for walking. In a small suitcase carry: Extra clothing that is light and fresh, swimsuit, water shoes, small towel, flip flops, rain poncho or waterproof jacket, large plastic bag, waterproof bag, cap, sunscreen and mosquito repellent. Additional Information: - The tour is not canceled in case of bad weather, the objects you carry or use during the tours must be waterproof. - The use of the life jacket is mandatory while you are on board the boat, or when its use is indicated to you. Warning for whale watching: You must keep in mind that this is a natural event without human control, the Colombian Pacific region is quite rainy and although this climatic situation influences whether the whales are seen or not, the possibility of having a positive sighting is very high, (there will be no total or partial refund of the money in the event that the sighting is not effective).