Ticket Information

Description

Pickup included

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Redemption Instructions

Date Change, and No-Show Policy Date change requests must be submitted at least 24 hours before the scheduled tour date and pick-up time. Any requests received less than 24 hours before the tour, including last-minute requests made one hour or shortly before pick-up, cannot be accepted. Guests who fail to arrive at the designated meeting point or are not available at the scheduled pick-up time will be considered a No Show. In the event of a No Show, the reservation will be charged at 100% of the total tour price. No refunds, credits, or date changes will be provided. Guests are responsible for providing accurate booking details, being available at the confirmed pick-up location, and arriving on time to avoid missing the tou

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Playa Del Carmen: Coco bongo Playa Del Carmen The pick-up time is set according to your location, pick up start at 06:30 am and depending on the location the pickup time will be set, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service