Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Pick up at all accomodations within 3 km from Stockholm central station. If you are outside the pick up zone we will give you directions to a meeting place. The kilometer limit does not apply to the cruise ports Frihamnen, Värtahamnen and Stadsgården. Please email us after booking if you have any questions. Pick up normally starts 30-60 minutes before departure depending on group size and pick up locations. We will be in touch two days in advance of a public tour with your final starting time. • Minimum numbers apply. There is a possibility of cancellation after confirmation if there is not enough passengers, under 2 travelers, to meet requirements. In the event of this occurring, you will be offered an alternative or full refund. The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions • Bring good shoes. Have trainers, boots or something similar. Street walking shoes are also fine. • Cruise ship passengers will be given a pick up time within 24 hours from booking. Please contact us if you have not received confirmation of your cruise port pick up time within 24 hours after your booking was completed.  • Hotel pick-up times will be given 1-2 days prior to the tour date. Guests who are staying more than 5 kilometers (3.1 miles) away from the Stockholm Central Station will be picked up at the Central Station and NOT at their hotel. You can get there by public transportation.  • Please contact us in advance if any child in your reservation is less than 5 years old in order to ensure a booster/child seat is available • If possible, we would appreciate that you are reachable on a cell phone 1-2 days prior to the tour. This helps us creating a better pre-tour service for you. If you know that you can not have a cell phone, please advise us on how to best contact you. E-mail to info@timetraveltours.se

Pickup Information

We offer hotel pick up at all central hotels, ports and other accommodations within 3 km from Stockholm central station (you can use Google Maps to check your distance from Stockholm central station). If you're staying in the Old town (where it is not possible to get in by car) we may ask you to walk a few minutes to another location where we pick you up. If you are outside the pick up zone we will give you directions to a meeting place that is simple to get to with public transit. If you are unsure if you're in or out please email us after booking. Pick up normally starts 30-60 minutes before depature. Please note that this is flexible depending on different factors like the number of reservations, time of year and traffic conditions. We will be in touch two days in advance of a public tour with your final starting time, if you want to know beforehand or want that we arrange a fixed time for you please contact us by email. If your tour departs from a cruise pier: If your ship arrives at S165 and S167 STADSGÅRDEN: Please walk a few hundred meters away from your ship while following the BLUE/GREEN lines. Go past the fences and guards, and your guide will wait there, with a sign saying "Viking Tours" on an A4-paper. NOTE: If you enter any other harbor number in STADSGÅRDEN than S165 or S167 please go outside the fences and guards and the guide will meet you there on the time of the tour. We recommend that you are available on cell phones to avoid issues during pick-up. If your ship arrives at F638 FRIHAMNEN: Upon debarking the ship, please go through the terminal building. Once you go past the sliding doors (everyone else that departs the ship will walk out this way), the guide will meet you just outside the sliding doors. The guide will be holding an A4-paper saying "Viking Tours". NOTE: If you enter any other harbor number in FRIHAMNEN than F638 please go outside the fences and guards and the guide will meet you there on the time of the tour. If your ship arrives at V523 VÄRTAHAMNEN: Walk from your ship towards the tourist buses, which is less than 10 meters from the ship hull. The guide will wait for you at the tourist bus area, near the buses, with an A4-paper, which says "Viking Tours." The guide will then direct you to the tour vehicle. NOTE: If you enter any other harbor number in VÄRTAHAMNEN than V523 please go outside the fences and guards and the guide will meet you there on the time of the tour. If your ship arrives at NYNÄSHAMN: NO PICK UP INCLUDED HERE. That is due to it being 50 km away from Stockholm central station. We recommend you to contact us and decide on a meeting place in Central Stockholm. We will give directions on how to go there either by train or by taking one of the cruise buses going from the harbor into Stockholm. If unsure what pier you're coming to contact after booking with your ships name.