Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Before we begin our adventure, please take a moment to review this IMPORTANT INFORMATION: Meeting Point To ensure a smooth start, please arrive by 9:20 am for morning tours or 2:15 pm for afternoon tours. We allow a 5-minute grace period for any unforeseen delays. The tour will start on time, so please plan accordingly — we cannot wait for late arrivals due to missed trains, trams, taxis, or Ubers. Mixed Bike Groups To keep our tours sustainable, e-bike tours may be combined with regular bike tours if we don’t reach the minimum of 8 e-bike participants. Both groups ride together, following the same route, with the same guide, duration, and distance. The experience remains exactly the same. Refund Policy As a small business, we are unable to offer refunds if you arrive late or cannot attend the tour. It is your responsibility to arrive on time, and we appreciate your understanding. Essential Details • Minimum Height Requirement: Participants must be at least 150 cm (5 feet) tall. Reservations may be canceled without refund if this requirement is not met. • Physical Fitness: No need to be an athlete, but you should be in good general health. Expect to cycle about 12 kilometers over 3 hours. • Sustainability: We are proudly plastic-free. Please bring a reusable water bottle — you’ll find plenty of refill points around the city. • Bike Riding Confidence: You must be comfortable and confident on a bike. If you’re not, this might not be the right time to join. For your safety and that of the group, we recommend having travel insurance, as each participant is responsible for their own behavior and well-being during the tour.