Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please arrive at the meeting point at least 15 minutes before the tour departure time: if you are late, the duration of the gondola ride will be less than 30 minutes. In the case of high numbers of visitors, waiting times could be up to 20 minutes. The tour might be suspended in case of bad weather. In such cases you are required to go to the departure point in order to know whether the tour takes place or not and any alternative ways to use the service. The route of the gondola ride is subject to changes depending on flood levels and other circumstances. No refund can be granted if you don’t show up at the start of the tour at the time and the meeting point specified on the voucher In exceptional cases and/or reasons of force majeure that may prevent the tour already purchased to run regularly (i.e. acts of nature, strikes, exceptional closures, serious unexpected events or health problems experienced by the person in charge with the service after which it is really impossible to find a substitute), the tour might be cancelled. The customer will be notified of this as soon as possible and will be asked to choose between postponing the tour on the first date available or receiving a prompt refund of the price paid for the tour, if the cancellation policy of the service itself allows a refund. For emergencies on site, please contact us at +39 041 8877441 or info@insidecom.it or chat with us on Venetoinside Facebook Messenger from Monday to Friday, from 8.30 am to 5.30 pm CET.