Ticket Information

Description

Classic Tour: Round trip by bus, guided tour in Tulum and Cobá, swim in a cenote, visit to Playa del Carmen, and buffet. Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

A great experience awaits you! We are Aktive Tours and your reservation is confirmed. We are happy to be your host in this incredible experience. You can also contact us at any time by: [***] Text chat on WhatsApp at the number: +1 580-217-8773

Pickup Information

Transportation is included both to and from the tour for every guest who books this experience. Depending on your location, service may be provided directly at your hotel or from an assigned meeting point. Service is available in the following areas: Cancun • Downtown Cancun • Cancun Hotel Zone • Puerto Juarez • Playa Mujeres • Costa Mujeres • Puerto Cancun Puerto Morelos • Chedraui Puerto Morelos supermarket bus stop Important pickup details: Some hotels, resorts, or private complexes do not allow tour vehicles to enter their facilities. When this happens, pickup will be scheduled at the nearest accessible entrance or authorized access point. Certain hotels and accommodations are located in areas where vehicle access may be limited due to narrow streets, alleys, damaged roads, blocked routes, or security restrictions. In these cases, we will assign the closest possible pickup location. Pickup times are not the same for every hotel or area. Estimated schedules may vary as follows: Cancun: 6:40 AM or 7:40 AM Puerto Morelos: 7:30 AM or 8:30 AM The 7:00 AM time shown on your ticket refers to the general Cancun pickup schedule, where our buses begin their departure and pickup route. It is not necessarily your exact pickup time. If your hotel does not appear on the available pickup list, please contact us before your tour so we can confirm whether transportation is possible from your location or provide the nearest meeting point. One day before your excursion, we will send a final confirmation message to the contact information provided in your reservation with your exact pickup time and assigned pickup location.