Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

• Children must be accompanied by an adult • Minimum age is 7 years • Use of helmet • Not recommended for pregnant women • Not recommended for participants with back problems • Not recommended for participants with heart complaints or other serious medical conditions • Comfortable clothing, Comfortable tennis shoes or walking shoes, Long Pants, Sunscreen, Non-aerosol insect repellent • Not wheelchair accessible Hotel pickups commence approximately 30 - 60 minutes prior to this time, exact pickup time will be advised on reconfirmation.

Pickup Information

The waiting time is 5 minutes, with no exceptions. Alternatively, you can head directly to Parque Arenal Mundo Aventura.