Ticket Information

Cancellation Policy

If you cancel at least 6 full day(s) before the scheduled departure time, you will receive a full refund.<br>If you cancel between 2 and 6 day(s) before the scheduled departure time, you will receive a 50% refund.<br>If you cancel within 2 day(s) of the scheduled departure, you will receive a 0% refund.

• 100% refund if cancelled 6+ days before the start date
• 50% refund if cancelled 2–6 days before the start date
• 0% refund if cancelled less than 2 day(s) before the start date

Meeting and Pickup

Redemption Instructions

* Departure point will be at our established hotels in Madrid: 8.15AM in Hotel NH Madrid Ribera del Manzanares * Please note that 1 regular suitcase and 1 handbag per person is allowed. Any extra luggage is likely to be charged. Luggage handling is responsibility of the customer. * Contact number: - From Monday to Friday from 09.00h to 18.00h at: 0034 91 758 06 42 - Saturday and Sunday from 08.00h to 18.00h at: 00 34 91 559 96 05