Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Explorer cruises are an adventure-style experience traveling at speeds up to 45 miles per hour. River conditions vary and may result in frequent, sustained turbulent motion. Please consult your doctor prior to booking a cruise on the Explorer if you have a health concern. Checking Into Your Cruise: • When you arrive, follow the signs to the boats/dock. There is an outdoor patio to use until boarding begins. • Your guide will greet you and take you down to the boat approximately 10-15 minutes prior to the departure time. • Please arrive early! The boat leaves promptly at the scheduled departure time. For the sake of everyone on board, we are unable to delay for late arrivals. • We take a boarding photo of all passengers, but it's optional to purchase the printed souvenir photo. • We are U.S. Coast Guard regulated; as part of our safety and security plan, passengers 18 years of age and older must carry photo identification. Please Take Note: • You are welcome to bring food and drink on board as long as it fits in a small bag that can be held in your lap or at your feet (no glass, please). Please keep bags and personal belongings to a minimum. • There is a small bathroom on board, but we recommend using the restroom before boarding. Our staff restrooms in the office will be made available to you. • The Explorer Jetboat is not climate controlled; please dress for the weather. • Although the boat is mostly covered, there is an uncovered deck in the back. Sunglasses, hats and sunscreen are recommended. Binoculars and cameras are encouraged! • This is a non-smoking vessel. • The jetboat can be loud, so headphones to listen to the narration will be available or request complimentary ear plugs. • The Explorer Jetboat is not wheelchair/walker accessible. Must be steady on feet and take steps. • For questions, contact 503-224-3900 or info@portlandspirit.com.