Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

• Please note: entrance tickets and transport included. This voucher will not be accepted if presented directly at the venue. • Comfortable walking shoes are recommended • Due to the nature of this tour and the safety of all guests, the tour operator reserves the right to refuse service to passengers who are intoxicated or show signs of intoxication. If, as a result, your tour is canceled, you will not be entitled to a refund • If you will not be arriving at your destination within the specified reconfirmation period, please reconfirm with the local service provider prior to travel, or upon arrival at your destination. Please note that departure times and locations may vary slightly • There are no restrictions regarding the age of children in Wieliczka Salt Mine and Auschwitz Birkenau memorial and museum, but they should be either capable of walking unassisted or carried in baby slings or baby carriers, baby pushchairs are not allowed underground (Salt mine) • While in Auschwitz-Birkenau, visitors are required to behave appropriately and respectfully • Temperatures in Wieliczka Salt Mine are around 59ºF (15ºC). Also, it should be taken into account that narrow paths may seem claustrophobic, and once underground there is no possibility to shorten your visit and turn back. At the entrance, visitors descent 400 steps down and the whole tourist route features over 800 stairs • In Auschwitz-Birkenau visitors are generally allowed to take pictures with a few, clearly indicated exceptions. Taking photos and filming in Wieliczka Salt Mine is possible only after purchasing additional pass • The maximum size of your carry-on can not exceed the following dimensions: 11.8 x 7.8 x 3.9 inches (30 x 20 x 10 cm). You can leave your larger luggage in the car • Please note that in the camps there are mostly dirt tracks, which may cause minor difficulties for wheelchair-users Times are subject to change due to local traffic conditions. Hotel pickups commence prior to this time, you must contact the local service provider to verify your exact pickup time.

Pickup Information

Pick-up possible from centrally located hotels or apartment in Krakow only, pick-up hour will be provided by local supplier right after booking via e-mail. For other locations, a convenient pick-up point and pick up hour will be indicated.