Ticket Information

Description

Pick up from yours address Small group : Travel with small comfortable minivan with maximum 8 persons. In Auschwitz group is 30 persons. Duration: 8 hours Minivan Exceptions: On certain days, we reserve the right to replace the minivan with a larger car and to arrange a meeting point Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Your tour voucher IS NOT a ticket to enter the Auschwitz Birekanau Museum. Your driver will give you the ticket just before the tour starts. On certain days there is a possibility of a delay in entering the Museum, please take this into consideration when booking.

Pickup Information

PLESE NOTE! Pick up time is possible between 6:00 AM-2:00 PM. Your preferred time is not guaranteed. You will be informed by WhatsApp/email or text message about the exact time a day before the tour. We will pick you up from any address in Kraków. Mostly we use 8 pax minivans. On certain days, we reserve the right to replace the minivan with a larger car and to arrange a meeting point instead of a hotel pick-up. This is due to the high volume of bookings, the number of our cars is limited, at the same time we want to ensure that everyone can book. Day before we will inform you about exact pick up time from yours address. You will be informed by WhatsApp/email or text message about the exact time a day before the tour. Very Important : Due to the growing interest in reservations at the Auschwitz-Birkenau Museum, we would like to encourage you to make your reservations as early as possible. This is in order to 100 % guarantee a visit at a convenient time with an English-speaking guide. To do so, we need your names and surnames at least one month before the visit. Please note: Due to the very limited availability of guided tour tickets in English at the Auschwitz-Birkenau Museum, we reserve the right to replace the guided tour with one in another available language or with an admission ticket only. We ask for your understanding; our priority is to ensure that you are able to visit the Auschwitz-Birkenau Museum, as we know this is an important experience for you.