Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

End Point

Redemption Instructions

• Please read our meeting point directions thoroughly in advance. It is the responsibility of all visitors to be at the meeting point 10 - 15 minutes before departure. Guests arriving after departure cannot be accommodated, & missed tours or tickets cannot be refunded. • Mandatory: Everyone is required to carry a copy of the identification page of their passports on all tours. A photo of the first page of your passport saved on your smartphone works as well. • We regret that we are unable to accommodate guests with wheelchairs or any walking impairments that require special assistance on our group tours. We are also unable to accommodate strollers or baby carriages. • All luggage will have to be checked in at the cloakroom of the Museums upon entry. • We will be subject to a security check at the entrance to all sites. Depending on the volume of visitors, we may have a short wait in the security line. • The museums, sites and monuments we visit on our tours are among the most popular in the world. Careful planning helps limit crowd exposure, but please be aware that some locations may be unavoidably busy during standard hours/high season. • TTG reserves the right to alter itineraries for reasons of safety, restoration, maintenance, adverse weather conditions or occasional events. • TTG runs tours rain or shine and no refunds will be issued due to inclement weather. • We will do everything within our power to ensure timings and itineraries are respected, however, due to issues beyond our control, timings and sites are subject to last minute changes on rare occasions.