Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Thank you for making a reservation with us! (If you are staying at a different meeting point in Playa del Carmen, Puerto Aventuras or Tulum, you can contact us to help confirm availability, time and more details. Otherwise, we can wait at the meeting point mentioned in the following paragraphs) A general meeting point is at Hacienda Doña Isabel (in front of the Grand Bahia Principe Tulum hotel). This is the location: https://maps.app.goo.gl/DyWyda3QPnmzGWteA The pick-up time at the meeting point is at 07:00 am. They must wait for our driver in the parking lot/road where the hacienda logo is seen. Reference photo attached: https://thumbs.dreamstime.com/z/hacienda-dona-isabel-en-riviera-maya-tulum-m%C3%A9xico-March-views-al-bahia-principes - 244640193.jpg We will contact you, by mail, the app of your reservation, telephone message and WhatsApp with more details. If you do not receive a message from us or are interested in more details, please write to us by mail/platform where I book or by WhatsApp at the following number: + 52 984 151 8249 (or + 52 1 984 151 8249).