Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

The boarding pass will be delivered to the customer. The customer has to be checking the email they used to make the reservation. The boarding pass tour operator sends you a blank one and it is mandatory to print it. Remember that the white one is the correct one, not the green viator purchase receipt. Do not forget your personal belongings on the bus, we are not responsible for lost or forgotten items. No olvide sus objetos personales en el autobus, no nos hacemos reponsables por objetor perdidos u olvidados We need the ID Screenshoot of the cardholder. Cardholder must to be the lead traveller name and is mandatory that person assist in the park, if we do not have everything we need we can not provide your official boarding pass