Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

After booking your tour, you will receive a separate email for your waiver. All participants must have a signed waiver. Please send to everyone in your party. OUR ADDRESS 107 Yacht Club Dr. St. Augustine, FL 32084 We are located in the Camachee Cove Marina. For the most up-to-date boarding location and details for your specific tour, please visit the link below. We recommend checking this prior to arrival to ensure a smooth parking and boarding experience. This cruise is on the vessel GREAT BLUE HERON BOARDING LOCATION: (https://floridawatertour.com/boarding-location-important-info/) -You can check in right at the boat, or in our Florida Water Tours shop at the address above. - Please wait at the top of the ramp until boarding begins. - You MUST arrive at least 15 minutes prior to departure. You need to allow yourself enough time to park, walk down to the boat, and get checked in. We start boarding 10 mins. prior to departure. WE ALWAYS LEAVE ON TIME! - There will be a mandatory safety briefing before leaving the dock. We have all required life vests for children and adults. We have a beer and wine bar on board, with a fantastic selection, and non-alcoholic beverages available for purchase. No outside alcohol allowed please! Dress code is comfortable/casual. No heels or flip-flops. Secured shoes are recommended. Please call us at 904-827-7728 if you are interested in pre-ordering a Charcuterie Box for your cruise. Recommendations for great restaurants close by before or after your cruise - https://floridawatertour.com/blog/2611/ **Please note that we may not be able to answer the phone before your trip, so if you are unfamiliar with the area please arrive early so you have enough time to find our location.