Cancellation Policy

All sales are final. No refund is available for cancellations.

Meeting and Pickup

Redemption Instructions

• On occasion the Alhambra Trust may alter the order of the visit and restrict access to certain areas. In this case, the tour will be adapted accordingly without reducing the visiting time. The starting time might be changed. In that case you will be contacted by the tour operator and informed of the new starting time the day before the tour. • Please contact the local supplier to confirm your final start time • Groups regularly change in size and nationality. In order to facilitate these changes, your visit may be given in two different languages • Please note: the Alhambra requires that all passengers provide the full name, date of birth and passport details for each participant when booking. If not provided, the Alhambra may deny access to their premises. •For reasons of sustainability and cleanliness we do not provide headphones. It is recommended that customers bring their own headphones, if you can not have yours we can provide them for the price of 1€. • It is mandatory to present the original Id card or passport to access the monumental complex