Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Know before you book • Children younger than 3 years are complementary (accompanied by adult). • Please notify us of kids that cannot swim, they need to wear a mandatory life jacket. • If you are younger than 18, you must be accompanied by a parent/legal guardian. • Check-in is 30 minutes prior to the booked tour start time. • Tips and gratuities are not included. • For every confirmed booking you will be required to present an e-voucher at the check-in counter. Hotel pickup and drop off are not included. Check-in 30 minutes prior to departure.