Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Pickup Information

We pick up all travelers directly at their hotel as long as they are within the hotel zone, in some hotels in downtown cancun, and for those who do not have direct service from the hotel is assigned the nearest meeting point. The guide or driver will reach you and say your name outside of the lobby or your hotel or at the meeting point. We will be in contact with you by whatsapp, text message or phone call in case you can not locate the meeting point or if you have any questions about the pick up either time or place.