Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Important notice: - Carry identification document: PA, CC, CE, TI or RC. Recommendations: Wear sports shoes or shoes that are comfortable for walking. In a small suitcase carry: Extra clothing that is light and fresh, swimsuit, water shoes, small towel, flip flops, rain poncho or waterproof jacket, large plastic bag, waterproof bag, cap, sunscreen and mosquito repellent . Additional Information: - The tour is not canceled in case of bad weather, the objects you carry or use during the tours must be waterproof. - The use of the life jacket is mandatory while you are on board the boat, or when its use is indicated to you. Warning for whale watching: You must keep in mind that this is a natural event without human control, the Colombian Pacific region is quite rainy and although this climatic situation influences whether the whales are seen or not, the possibility of having a positive sighting is very high, (there will be no total or partial refund of the money in the event that the sighting is not effective).