Ticket Information

Cancellation Policy

All sales are final. No refund is available for cancellations.

• 0% refund if cancelled 0+ days before the start date

Meeting and Pickup

Redemption Instructions

Before arrival, please install the 2gotours mobile app and download the tour content onto your phone. Please note that this is NOT the Viator app. This is a different app you need to install in order to download our tour. Important: The password for our app is valid for 48 hours after your purchased the tour on Viator. You have 48 hours after purchase to use the password. If you run into any problems please contact us immediately via Whatsapp or Phone Call at +49 170 444 7872 so we can send you a new password. Follow these steps to download the tour onto your mobile phone: *Step 1: Download our 2gotours app here: https://2gotours.com/#app *Step 2: Inside the 2gotours app, click on 'All Tours' and locate 'GetyourGuide & Viator'. Click on 'Baden-Baden Walking Tour'. *Step 3. Your password is viator744 - Put in your password and click on 'download a tour' *Step 4: Click the Heart icon (Favorites) in the top right corner of the 'Baden-Baden Walking T our'. The Heart icon will save the tour under your Profile. *Step 5: On to bottom of the App you will notice 4 tabs. Click on the Profile tab. Your Profile now contains the tour you have just downloaded onto your phone. *Step 6: Once you downloaded the tour click on 'Start Tour'. On the next screen you will see a hiking map and three small dots in the top right corner of the map. Click on the dots and read through 'how the App works'. Then return to the map. *Step 7: Head to the starting point - The app itself only requires GPS to function. *Step 8: You are ready to go! Please note that this hiking tour is only available in English. Questions? Problems downloading? Call or Whatsapp at +49 170 444 7872 Greetings from the Black Forest, Simone Brixel Black Forest Tours