Ticket Information

Description

Hot Air Balloon Flight: Balloon ride over Teotihuacan Duration: 3 hours: Total duration of the experience from arrival to departure including breakfast. (Approximate times) Breakfast: buffet breakfast after the balloon ride Option without transport:: Choose this option if you want to get to Teotihuacán on your own

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

IMPORTANT: In case you book less than 8 hours in advance, have not provided your mobile number, change hotels or have a special request, please contact us CANCELLATION DUE TO BAD WEATHER In case of cancellation of the balloon flight due to bad weather, you can: * Reschedule your visit to an alternative date * Continue with the rest of the itinerary - if included (breakfast, visit to the archaeological site) and only the return of the part proportional to the flight will apply. PLEASE VERIFY THAT THE OPTION YOU WANT TO MAKE IS THE ONE MENTIONED IN THE TITLE OF YOUR RESERVATION UPON ARRIVAL WE HAVE NO CHANGES WITHOUT PICK UP After making your reservation we will write to you in less than 24 hours to provide you with the meeting point and the correct time. WITH PICK UP The pick up starts from 4 am Locations: CDMX Historic Center (downtown), Zona Rosa, Condesa, Polanco, La Roma (In case your hotel is outside these areas, we will provide you with a meeting point.) The pick-up time is confirmed one day before your visit, a message will be sent to your contact number, verify it is correct The return to the city is estimated around 2:00 pm, (depending on traffic conditions) in case you want to return earlier, you must do so on your own. Contact information email: reservaciones@teotihuacanenbici.com.mx Local number: +52 (594) 95 82089 English whatsapp / Telegram / WeChat + (52) 55 4980 6931 WhatsApp Spanish + (52) 55 5009 5067 SAFE TRAVEL, UNFORGETTABLE EXPERIENCE * Each participant must present a valid ID (per person) * We suggest bringing a snack in case you are hungry during the tour (lunch is not included) * There will be no refund for activities that attendees decide not to do. * Remember that you attend a group tour for which we ask you to be empathetic with the people who accompany you. * We encourage our visitors to request rescheduling in case of not feeling well

Pickup Information

Pick-up locations: CDMX Historic Center (downtown), Zona Rosa, Condesa, Polanco, La Roma The Pick-up Schedule, as well the type of vehicle is confirmed one day before your visit, we ask you to enter your mobile number (including international code) so that you can receive such information. If you are staying in an Airbnb we ask you to provide us with the name of the Hotel closest to your home, in case you do not have one, we will provide you with the closest meeting point to your accommodation. The pick-up time can start up to one hour before departure, the return can take up to one hour after returning to the City, in both cases it depends on the traffic and the meeting points of the rest of the group.