Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

*PLEASE ARRIVE ON TIME - LATE ARRIVALS MUST RESCHEDULE WITH A FEE* Directions to the Ranch GATE: PLEASE NOTE- IT'S A 10 MINUTE DRIVE FROM THE RANCH ENTRANCE TO THE PARKING LOT. **✨ Please double-check your island! We are located on the Big Island of Hawaiʻi — not Oʻahu.** Simply enter "Ohana Ranch" into your gps. From Hilo town: - Take Route 11 South until you reach Stainback Road. - Make a right onto Stanback Rd and continue until you reach Kulani Rd. - Take a Left onto Kulani Rd. After approximately 1 mile, you'll find the farm entrance on your left, marked by a distinctive YELLOW GATE: Once you go through the Yellow Gate: - Continue straight down the gravel and paved road (about 5-7 minutes) - When you reach another closed gate, turn left onto the gravel road just before it. - Follow the gravel road all the way up to the gravel parking lot, - Follow the signs to meet your guide. **Along the way, look for the Ohana Ranch signs to help guide you in.** ##Gravel Road Notice## The road to our ranch is part of the original sugar cane road built in the 1800s—bumpy, beautiful, and part of the experience! While it’s a gravel road with uneven spots, it’s safe and regularly traveled by our guests. Please drive slowly—5 MPH max—and avoid spinning your tires. Take it slow and steady, and you’ll do just fine.