Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

HOW TO REDEEM YOUR TOUR: Thank you for purchasing the Big Island Bundle Tour. Before you start your adventure, you'll need to redeem and download the tour in the Shaka Guide app. Follow the instructions below: *Please Note: The redeem code is the 10-digit booking reference number on your ticket (located under the barcode). How to Redeem Your Tour(s): 1. Download the Shaka Guide app from the App Store or Google Play 2. Open the app and sign up or sign in 3. Tap Support 4. Tap Retrieve Purchases 5. Tap Redeem Purchase 6. Enter the 10-digit Booking Reference number (under the barcode on their Viator ticket) 7. Hit Redeem Purchase and download the tour(s) Once you've redeemed your tour, you'll find it under "My Stuff" in the app. For a smooth ride, download the tour with wifi before you go. We can't wait for you to explore with Shaka Guide! If you have any questions, don't hesitate to reach out to aloha@shakaguide.com or call (808) 201-8138 DOWNLOAD THE APP HERE: www.shakaguide.com/download