Ticket Information

Description

Return Transfers-Gold Coast (Tweed Heads, Tweed South, Tweed West, Banora Point, Terranora, Bilambil) and Brisbane Cruise Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

When you arrive and have collected your luggage please proceed to the Con-X-ion Meeting Point located in Terminal 1 at the Experience Oz counter. Please check-in and confirm your details with the Staff at the Experience Oz desk who can also assist you with any queries you may have & direct you to the waiting area for the shuttle-bus pick up. If you have difficulties locating the meeting point, please call us on 1300 266 946.  Your service will be provided by busses labeled with Con-X-ion and/or Stream Shuttle insignia. T1 * Collect your luggage and proceed to the Experience Oz desk located in the arrival terminal of T1 opposite carousel 1 T2 * On exiting the customs area, turn left & proceed to the Experience Oz desk located in the arrival terminal of T1 opposite carousel 1 T3 * Exit the terminal * Turn left & proceed to the Experience Oz desk located in the arrival terminal of T1 opposite carousel 1 T4 * Exit the terminal * Turn left & proceed to the Experience Oz desk located in the arrival terminal of T1 opposite carousel 1 Clients arriving after 10pm are to make their way directly to the Groups and Charters pickup point in Lane 3. Map available at Experience Oz Desk if required. Flight delays - contact us immediately on +617 5556 9888. Melbourne Departure Procedure Your service should arrive during the 20-minute window outlined on your confirmation. You must be ready and waiting for the entirety of your pick up window. • If you miss your allocated service please make contact with Con-x-ion directly on 1300 266 946 (Australian) or +61 7 5556 9888 (international) ASAP. Ask your hotel/concierge if you require assistance. • Please ensure your mobile is switched on in case we need to contact you. • Passengers that are not found may not be eligible for refund or reimbursement. • Do not depart in a taxi without making contact with Con-x-ion first. Your service will be provided by busses labeled with Con-X-ion and/or Stream Shuttle insignia.

Pickup Information

Your service should arrive during the 20-minute window outlined on your confirmation. You must be ready and waiting outside your pickup point and in view of the road for the entirety of your pick up window. If you miss your allocated service, please make contact (international) ASAP. Ask your hotel/concierge if you require assistance. Please ensure your mobile is switched on in case we need to contact you. Passengers we are unable to locate/contact may not be eligible for refund or reimbursement. Please do not depart in a taxi without first making contact with Con-x-ion.