Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

IGNORE THE QR CODE ABOVE The QR code CANNOT be presented for a ticket onsite. The QR simply contains your tour access instructions. Please follow these instructions BEFORE you’re onsite because they require WiFi/signal. 1. Download my Action Tour Guide app: actiontourguide.com/app 2. Sign in/ register with your email (this is will automatically generate a one-time verification sent to your email. That code is NOT your tour password). 3. Go to “My Tours” and select “Enter Password”. Find your password in the instructions email sent by “Action Tour Guide” to you by email and text. 4. Download your tour NOW. Do not wait until you are onsite. BEFORE YOU START This is a self-guided audio tour. No guide will meet you. Entrance tickets, attraction tickets, parking, and transportation are not included. Your tour has lifetime access with no expiry. Use it on any date—no need to change your booking date. For walking tours, we recommend headphones. See how it works: actiontourguide.com/tutorial NEED HELP? Setup: actiontourguide.com/redeem FAQs: actiontourguide.com/faq Call: 1-508-506-1844 Email: support@actiontourguide.com Important: Recent Kona storms caused flooding, debris, and temporary road closures in Hawaiʻi. Conditions are improving, but parts of Maui County and Hawaiʻi Island may still have delays, cleanup, or closures. Check before travel: https://hidot.hawaii.gov/weather-traffic/ Important Note: Some Big Island attractions along this tour require advance reservations or paid admission, including Huliheʻe Palace, Kula Kai Caverns, Puʻuhonua o Hōnaunau, Hawaiʻi Volcanoes National Park, Akaka Falls State Park, and more. We recommend planning ahead and allowing 1–2 days to enjoy the full tour at a relaxed pace.