Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

MUST READ EVERYTHING BELOW *Manta Guarantee Policy: If No manta seen, come again re-ride! No refunds! *GEAR: Included items necessary to do the tour • Mask & snorkel • Floatation life belt / noodle Wetsuits & lifejackets are NOT necessary or mandatory to do the tour Water is not freezing cold Rental at check in location *DURATION & DELAY POLICY: We can depart late or early upon rare situations. Tour durations time and departure times are estimates — not exact. Delays or running early are normal in this industry up to one hour behind or ahead especially with this particular tour! *CAPACITY POLICY: If the tour doesn't meet minimum guest need to operate tour, we’ll move you to another time or day, no refunds *ABOUT THE BOAT: RIB Zodiac Navy Seal Vessel *TOUR LENGTH: Approximately 50 minutes from dock to dock From check-in to check out approximately 1 hour 20 minutes Average water time is Approximately 30 minutes depending on many different situations *TERMS: Can swim unassisted climb up a boat ladder Weigh less than 275 LBS No back/neck problem 5 years old minimum *CAN BRING: Must wear and arrive in swimsuits. Sandals Phone Vehicle keys Wallet Towel Gratuity for your captain & crew if wanted! *CHECK-IN TIME: The TOUR TIME you selected is the boat departure time! You must arrive 30 minutes early to check in For Example: you selected the 7 pm option, you must arrive at 6:30 pm *CHECK IN ADDRESS: 78-7100 Kaleiopapa st. Kailua-Kona, Hawaii 96740 DONT PARK IN THE TRAILER STALLS - YOU WILL BE TOWED FREE PARKING ON THE SIDE OF THE STREET FREE PARKING IN THE BEACH PARKING LOT BY THE HOTEL. Meet at the Tall White Rental Wetsuit Van across the street entrance of the OUT RIGGER RESORT & SPA sign with tall palm trees with Christmas lights & tiki torches. After check in process at van, they will send you down to the boat ramp, wait under light pole. Crew will greet you we boat returns, please wait