Description

Private MiniVan
Duration: 1 hour 30 minutes
Drink: Includes; WIFI, Purified Water, Facial Towels
Ford Transit
Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

End Point

Redemption Instructions

Transportation instructions and contact information once you arrive at the Cancun Airport When arriving at Cancun International Airport please follow these directions to find the driver: We suggest you print and bring these instructions with you, • Once you land in Cancun you must clear immigration and customs first. After immigration proceed to pick up your luggage and after clearing customs continue to the main exit of the airport terminal. • To exit you will go through a panoramic glass door. • Directly after passing the glass doors you will see a number of guides, tour and transportation company representatives standing with signs with the different company’s names and the name of their passengers • One of our representatives who will meet and greet you holding a sign with your name printed on an iPad. Meeting point at the airport: • If your flight Lands at the Terminal Number-2 please look for the Welcome Bar • If your flight Lands at the Terminal Number-3 please look for the MargaritaVille Bar • If your flight Lands at the Terminal Number-4 please look for the Flataform C • If your flight Lands at the Domestic Terminal please look for the Coconut Bar Our drivers and company representatives are uniformed with Apple Green shirt and black pants with the STP- Caribe / Go Cancun Airport Shuttle logo on their shirt. Every one of our representatives and drivers has an Authorized Airport Identification Card as well. If it takes you more one and half hour to leave the terminal after landing because your airline lost your luggage or for any other reason, if you do not see our driver when you exit the airport, please contact us at the following numbers: Local STP Cell Phone Number: (044) 998 227 2000 24 hours Phone: 01-800-640-7505 (dial from any Mexico public phone) If you are using a US cell phone dial 011 521 998 227 2000 or 011 52 998 883-9830 OFFICE NUMBERS, USA PHONE NUMBER (713) 510-0459 (10 AM-7PM CST)

Pickup Information

CONTACT INFORMATION ONCE YOU ARRIVE AT CANCUN AIRPORT When you arrive at Cancun International Airport, please follow these directions to find the driver who will transport you to your destination: “We recommend downloading the WhatsApp app during your stay in the Mexican Caribbean to facilitate communication and improve your experience.” Please show your confirmation voucher to the representative of the company and the driver on arrival on your phone. • Once you land at Cancun Airport, you will receive an SMS or Whatsapp text message from the company’s airport presenter and you will first need to go through immigration and customs. We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located. • The company representative will receive you holding a tablet with your name written on it and you will be dressed in a long sleeve green shirt. Go directly to the exit doors. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you). Our airport representatives wear uniforms with apple green shirts and black pants. All our representatives and drivers also have an authorized airport identification. If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us. We are committed to providing a smooth, punctual and comfortable transportation service. Please note the following policies: Additional charges will not apply if your party members arrive on different flights, provided we are notified in advance. If we are not informed in advance and there are last minute changes, extended waiting times or additional travel within the airport, an additional charge will apply due to the extra logistics involved. If you need a baby chair, please request it in advance when booking (2 chairs per booking only). Unfortunately, we do not have baby chairs at short notice or at the last minute. This ticket is valid for a one-way trip. If you want a round trip service you must book another ticket head to your Viator portal (TripAdvisor) and search for “products departing from Hotels to Cancun Airport”.