Ticket Information

Description

Banff Train Station Pick-up: Please wait at the front of the Banff Train Station building. The shuttle will arrive and park at the designated bus parking Starting point: Banff Train Station, 327 Railway Ave, Banff, AB T1L 1A1, Canada

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Please arrive at the designated pickup location at least 10 minutes before departure time. Present your mobile or printed ticket to the driver upon boarding. Look for a vehicle marked "Banff Explorer" or ask for the driver by name if provided. Important: Make sure you are at the correct pickup point listed in your booking confirmation (e.g., Mount Royal Hotel Bus Terminal). We do not wait for late arrivals. Missed departures due to being at the wrong location or arriving late are considered no-shows and are non-refundable. If you're unsure about the location or time, please contact us at least 24 hours in advance to confirm.