Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Pickup Information

Hotel pick up is available from Toronto hotel within 5 km distance from Toronto City Hall, 100 Queen St W For hotel pick up, please be ready and waiting at your hotel main entrance 15 minutes prior to your scheduled pickup time. We will provide pickup details one day before departure date. A vehicle with sign of "Concord VIP Pickup" at the hotel. Please do not forget the area code when you fill in your phone number. The tour guide will be holding a sign with our company’s name Concord Tours, so the guests will be able to recognize us.”