Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

Meet your guide at the meeting point 15 minutes before the tour start time. He or she will have tickets for the entire group. This is not an individual ticket. You can only enter the Park with a tour guide. If you arrive late, you will not be able to enter the Park. The meeting point is at: Ctra. del Carmel, 22, Horta-Guinardó, 08024 Barcelona https://maps.app.goo.gl/Nmuh3VrczH3NfGer5 To find us, look for the guide with a red flag! There are 4 entrances to Park Güell, so make sure to come to “Ctra. del Carmel, 22, Horta-Guinardó, 08024 Barcelona”. To plan your route to the meeting point, please note that YOU WILL NOT BE ABLE TO CROSS THE PARK until you meet your guide. Please note that you have booked a guided group tour. Therefore, tickets are for groups accompanied by an official guide. Wherefore, if you are not at the meeting point on time, YOU WILL NOT BE ABLE TO ENTER ON YOUR OWN OR JOIN ANOTHER GROUP LATER and your reservation will be considered a NO SHOW - NON-REFUNDABLE. Remember that Barcelona is a large city with heavy traffic. Keep this in mind when planning your arrival time, as even if you arrive "only" 5 minutes late, you will not be allowed to enter. Remember that it is not possible to cancel or make changes to your reservation with less than 24 hours notice, NO EXCEPTIONS. Comfortable walking shoes are recommended.