Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

* This tour starts at the Santiago Bernabéu Stadium Ticket Office, located at Paseo de la Castellana, 140. Your guide will be holding a Julià Travel sign. * If you have selected the Private Tour option, hotel or apartment pick-up and drop-off within Madrid is included. It is essential to provide the name and address of your accommodation, preferably at the time of booking. * Please be at the meeting point 15 minutes before the tour begins. Failure to show up at the established check-in time may entail losing the tour. * From 12:00 noon on the day before a match until reopening the day after, only the Museum and the panoramic view of the stadium will be available. Dressing rooms and benches will remain closed. * Wheelchair users: please note that the full Bernabéu Tour cannot be completed. * The tour includes several stairways, so it is not recommended for visitors with suitcases or baby strollers. * There is no luggage storage service available. * Access staff may request official documentation verifying children’s age (ID card, passport, etc.). If not presented, payment of the price difference to the adult rate may be required