Ticket Information

Description

Black Van Duration: 25 minutes Drinks: 1 Bottle of Water per passenger and Facial Wipes Ford Ford Tourneo Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Pickup Information

CONTACT INFORMATION ONCE YOU ARRIVE AT CANCUN AIRPORT When you arrive at Cancun International Airport, please follow these directions to find the driver who will transport you to your destination: Please show this confirmation voucher to the company representative and the driver on arrival on your phone. The confirmation slip will have all the necessary information. • Once you land at Cancun Airport, you will first need to go through immigration and customs. We will be monitoring your flight and arrival terminal until you leave... After going through immigration, picking up your luggage and clearing customs, you will see timeshare vendors and transportation along the aisle. They will try to offer you free tours and assistance with your transfers. PLEASE IGNORE THEM (do not talk to them and continue walking). Look for our team after leaving through the sliding front door; we will be waiting for you in the area where all other transportation companies are located. • The company representative will receive you holding a tablet with your name written on it and you will be dressed in a long green shirt. Go directly to the exit doors. If a representative of other agencies or hotels tries to stop you—there are a lot of scammers—please don’t stop and help us by going directly to our representative (we’ll be there waiting for you, so don’t believe people who say our team left or will reimburse you). Our airport representatives wear uniforms with apple green shirts and black pants. All our representatives and drivers also have an authorized airport identification. If it takes more than an hour to leave the terminal after your landing due to your airline, lost luggage or other reason, and if you do not see our driver when you leave the airport, please contact us.