Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

BEFORE YOUR EXPERIENCE CAREFULLY READ THE BELOW DIRECTIONS: KINDLY TAKE A REGULAR TAXI FROM THE LINE AT YOUR CRUISE PORT (WHITE CARS WITH RED STRIPES) AND ASK TO BE TAKEN TO CHULA’S BEACH CLUB. THE TRANSPORTATION SERVICE DOES NOT INCLUDE VEHICLES WITH A RAMP/LIFT. IF YOU NEED A VEHICLE OF THIS KIND, THE TRANSPORTATION MUST BE COVERED BY YOU. PLEASE PROVIDE US WITH THE NAME OF YOUR SHIP AND CRUISE LINE OR HOTEL. DO NOT PAY THE TAXI UPFRONT. UPON YOUR ARRIVAL OUR TEAM WILL PAY FOR THE TAXI. FOR THE RETURN WE’LL PROVIDE THE TAXI SERVICE ON SITE. CHULA’S BEACH CLUB IS OPEN FROM 9:00 A.M. TO 5:00 P.M. 2. CONTACT INFORMATION If you need assistance at any time, feel free to call, text, or WhatsApp us at +52 (999) 257-1965. We look forward to welcoming you soon! Sincerely yours, Chula’s Beach Club

Pickup Information

TO HELP US ARRANGE YOUR EXPERIENCE SMOOTHLY, PLEASE PROVIDE YOUR SHIP AND CRUISE LINE NAME, HOTEL, OR LET US KNOW IF YOU WILL BE TRAVELING FROM PLAYA DEL CARMEN. DO NOT INCLUDE A PICKUP LOCATION—WE WILL PROVIDE THE EXACT MEETING POINT BASED ON THE INFORMATION YOU SHARE.