Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

- The tour above is on a regular basis, that is, the value corresponds to the service provided in a group. - Passengers must board the bus at the indicated departure point (Loja Brocker Turismo Gramado - Av. das Hortênsias, 1845 - Centro). The return trip to the departure point of the tour is at the expense of the passenger. - It is mandatory to exchange your voucher for the password that will guarantee the order to board the bus. Seats on the bus are not marked and will be occupied according to the passcode collected at the boarding point. The exchange will only take place on the day of your tour, from 4:30 pm at the Brocker Gramado Store. - Ticket purchase must be made for the day and time chosen for the tour. Rebookings will be allowed, provided they are requested at least 24 hours in advance and will be confirmed upon availability. - The tour leaves on time, arrive early for boarding. Passengers who are not present at the point at the departure time will not be entitled to any type of refund or rescheduling of dates. - There may be delays and changes in schedules, without prior notice, due to traffic conditions. - The tours may suffer changes in the itinerary or cancellations due to weather conditions or force majeure that prevents that activity. - In all services contracted with Brocker Turismo, it is necessary to present a document that proves the purchase and age at the time of boarding. *** The Bustour Illumination Show happens even in rain, being canceled only in case of storms or very heavy rains in which the show organizers believe that its execution is not safe and/or is compromised. The event organizers only inform about the cancellation about 5 (five) minutes before the time, through the sound of the show itself. We advise you to take a raincoat with you.