Ticket Information

Description

Playa del Carmen - Roundtrip Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

End Point

Redemption Instructions

Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time. Please note pickups to/from multiple airport terminals/hotels and/or flights are not allowed. All last-minute changes and/or delays are subject to availability and cannot be guaranteed. Please double check that your accommodation does belong to the area of the selected option/rate. Failing to do so, may result in additional charges or the cancellation of your service. We rely on accurate flight information (Airline, number, and schedules) and accommodation details, to provide you with your transportation services. All reservations with missing/wrong information will be put on standby and may be canceled on supplier´s sole discretion. We do not hold responsibility on affectations from airlines changes, cancelations, delays nor natural conditions affecting your original travel plans, nevertheless, if any of the previous occur, we will work with you to find a convenient alternative. In order to mark a reservation as a “No-Show”, we will gather evidence such as GPS data and/or location of our driver. All No-Show reservations are non-refundable. Your service starts once the first passenger boards the vehicle, allowing a 5-minute courtesy to start.

Pickup Information

Please note all last-minute changes and/or delays are subject to availability and cannot be guaranteed. Pickups to/from multiple airport terminals/hotels and/or flights are not allowed. We do not hold responsibility on affectations from airlines changes, cancelations, delays nor natural conditions affecting your original travel plans, nevertheless, if any of the previous occur, we will work with you to find a convenient alternative. **Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Welcome Bar (Terminal 2 and 4) - Margaritaville Bar (Terminal 3) Your service starts once the first passenger boards the vehicle, allowing a 5-minute courtesy to get going. **Hotel Pickup:** Your pickup time should be confirmed at the time of booking, upon arrival or at least 48 hours prior your departure service. Last minute/same day changes are not allowed, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Departures: Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time. Please present your confirmation or photo ID upon pickup. In order to mark a reservation as a “No-Show”, we will gather evidence such as GPS data and/or location of our driver. All No-Show reservations are non-refundable.