Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Get ready early at leasrt 10 minutes beforeo your pick up, our travel agent will contact to your to send your official boarding pass. The day of the tour the guide will say your name, check your name over his list and you can board

Pickup Information

Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach: Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue The price of this Catamaran works only for the Cancun area, passing the Hotel Comfort Inn is another area. In case that you are staying at a hotel past the Comfort Inn, a balance will be charged upon arrival at Check Inn. The pick-up time is set according to your location, pick up start at 06:30 am and depending on the location the pickup time will be set, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service. If the Customer wants to arrive at the marina by its own, they need to take in mind that the parking near the marina is limited. They would have to arrive early in order to find a near parking spot.