Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

1. Find The Setup Instructions NOW: • Download the App: actiontourguide.com/app • Find Your Password: Search your email or text messages for “Action Tour Guide” • Enter Password: Open the app and enter your 8-digit password • Download the Tour NOW while you have Wi-Fi or cell service • Offline Ready: Once downloaded, the tour works without internet • Need Help? Visit: actiontourguide.com/redeem 2. Download The Tour NOW: • Download NOW over WiFi or cellular data ahead of your trip. • Don’t wait until travel day - your tour is VALID FOREVER from purchase. • Your password redemption is limited to the number of travelers booked. Please enter the same password on each device. 3. Audio Tour Tips: • This is a self-guided audio tour - no one will meet you at the starting point. • Entrance and attraction tickets are not included. Please book those separately. • Curious how it works? Watch a quick video here: actiontourguide.com/tutorial • Bring headphones for the best experience on your walking tour. • New, Lifetime access, no expiry. Use it anytime, on any trip, as many times as you want. 4. Help & Support: • Visit our FAQs: actiontourguide.com/faq • Chat online: actiontourguide.com • Call: 1-714-333-0534 • Email: support@actiontourguide.com ⚠️ Carlsbad Caverns Timed Entry Reservation: https://www.recreation.gov/ticket/234637/ticket/10086811 ⚠️ Important Note: Timed entry reservations are required to enter Carlsbad Caverns National Park. These timed entry reservations are required all year, with the only exceptions being the days the park is closed (Thanksgiving, Christmas, and New Year's Day). Reservations cost $1 which is in addition to the $15 park entrance fee. They are released 30 days in advance. NPS Link: https://www.nps.gov/cave/planyourvisit/fees.htm Reservation Link: https://www.recreation.gov/ticket/234637/ticket/10086811