Cenote Casa Tortuga + Madre Naturaleza + Tulum Ruins Tour Discount Tickets

Overview

Join us on an unforgettable Tulum tour featuring Casa Tortuga and the iconic Madre Naturaleza. Travel stress-free with convenient transportation to Tulum's ancient wonders. Enjoy 2 hours of freedom to explore the archaeological zone at your own pace, soaking in the history and breathtaking coastal views. Dive into the pristine waters of Cenotes Casa Tortuga, guided by our expert tour leader, and connect with nature in a refreshing swim. Marvel at the awe-inspiring "Vuelve a la Luz" sculpture, a masterpiece of artistry and symbolism. The adventure doesn't stop there—delight your taste buds with a delicious buffet meal. Wrap up your day by immersing yourself in the vibrant energy of Playa del Carmen's famous 5th Avenue. This is more than a tour—it's a day of discovery, relaxation, and cultural richness. Reserve now and make memories to last a lifetime!

Pickup Information

We offer roundtrip transportation (from hotel or meeting point, as applicable) for all travelers who book this tour. Areas to which the transportation service applies: CANCUN: • Downtown Cancun • Hotel zone • Puerto Juarez • Playa Mujeres • Costa Mujeres • Puerto Cancun PUERTO MORELOS: • Bus stop at Chedraui Puerto Morelos supermarket PLAYA DEL CARMEN: • Downtown Playa del Carmen (for hotels on the coast, due to the narrow streets, the closest meeting point applies) • Hotel zone • Playacar • Dorado Royale • Playa Paraiso • Punta Maroma • El Caracol • Paa Mul RIVIERA MAYA: • Puerto Aventuras • Xpu Ha • Akumal • Chemuyil NOTE: Some hotels or hotel complexes on the list do not allow access to the facilities, so pick-up at the closest possible access or entrance applies. NOTE 2: Some hotels or lodging centers are located in areas with difficult access (very narrow streets, alleys, streets in poor condition, blockages, or for security reasons), so pick-up at the closest possible point applies. NOTE 3: The exact pick-up time varies by hotel. Some estimated times are: Cancun: 6:05 AM / 7:00 AM Puerto Morelos: 6:45 AM / 8:00 AM Playa del Carmen: 7:00 AM / 9:00 AM Riviera Maya: 7:30 AM / 10:30 AM Tulum: 7:00 AM / 8:00 AM The time that appears on your ticket (7:00 AM) is the general pick-up time in Cancun, where our buses depart and pick up. *** If your hotel is not listed, please ask us if we can pick you up there, or what would be the closest possible meeting point. *** *** You will receive a final confirmation message (one day before the scheduled date of your excursion) with the exact pick-up time and point, to your contact information. ***

Language Offered

English-GUIDE

Spanish-GUIDE

Itinerary

Inclusion

Mexican food dish included with the experience

One bottled water per traveler during the van ride

Round trip transportation in air conditioned vans or buses

Shared pickup transportation service

Life jackets for the swimming activity

Bilingual guided visit to Tulum, followed by free time

Certified guides with knowledge of Mayan culture who will accompany the group

Visit to a cenote, where swimming is allowed

Exclusion

Drinks at restaurant

Lockers

Entrance taxes and services fee (765 MXN per traveler)

Cancellation Policy

Refundable tickets

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Additional Info

Public transportation options are available nearby

Infants are required to sit on an adult’s lap

Suitable for all physical fitness levels

Large bags, suitcases, or extra luggage are not automatically accepted on this tour. They can only be brought if our team approves the request before the service date and if the vehicle assigned to your reservation has enough available space. Travelers who need to bring luggage must contact us in advance so the transportation setup can be reviewed. Space is limited, and authorization is subject to the operation of the day. Approval should never be assumed.

Since April 21, 2026, archaeological sites in Mexico have applied security rules that restrict entry with backpacks, luggage, and similar belongings. For the visit, we recommend carrying only essential items. The most practical option is to bring small belongings that can fit in your pockets or in a compact personal bag. Some items, such as diaper bags, may be considered exceptions, but the final decision is made directly by the security personnel at the entrance. We are not responsible for any item that is refused by the archaeological site. During this tour, travelers may leave belongings inside the transportation vehicle while completing the scheduled visits.

Access to the bus or minibus is only allowed at the official boarding time announced by the guide or staff. Guests may not enter the vehicle ahead of schedule, and they may not remain inside while the rest of the group is away. This rule is applied because other travelers may have belongings stored inside the vehicle, and controlled access helps protect everyone’s personal items.

Transportation units and seats are assigned by the operations team according to availability, route planning, group size, and the needs of the day. Guests cannot select a specific bus, minibus, seat, row, or space through the platform, at pickup, or directly with staff. Although our team will always try to keep the ride comfortable, no exact vehicle or seat can be reserved, blocked, or guaranteed.

If you are traveling with friends, relatives, or another group under a different booking, please notify us before the tour date if you would like to travel together. When all travelers depart from the same accommodation, our team may try to coordinate the request, although it is not guaranteed. If the pickup points are in the same city but at different hotels, we may review the possibility, but traveling together still cannot be assured. Reservations departing from different cities cannot be coordinated in the same vehicle.

This tour only includes pickup from the cities and zones listed in the Transportation section of the product. Travelers cannot join the experience directly at Chichen Itza, at any attraction on the itinerary, or at any location outside the approved pickup coverage. For example, arriving at Chichen Itza in your own vehicle to meet the group is not permitted. Pickup from a hotel within the listed service area, such as Moon Palace Resort, may be possible depending on the coverage shown for the tour. For safety, communication, and proper organization, every traveler must meet our team in the morning at the assigned pickup point, board the official transportation, and complete the required check-in process before the tour begins.

If your reservation does not yet include a confirmed hotel or meeting point, this information must be sent to our team no later than the day before the tour. From Monday to Saturday, the cutoff time is 21:50 hrs, GMT-5. On Sundays, the cutoff time is 8:00 PM, GMT-5. The information may be sent through any available contact channel. After the cutoff time, last-minute pickup arrangements can no longer be processed. If the required hotel or meeting point is not received on time, the reservation will automatically move to the next available date. This change has no additional cost, fee, or penalty. However, once the automatic rescheduling has been applied, the booking will no longer be eligible for a refund.

The durations shown in the itinerary describe the full time assigned to each segment of the route. These times may include transportation between locations, the visit itself, activity time, boarding, organization, and the time needed to continue or return along the itinerary. They should not be interpreted as the exact amount of time spent only inside each attraction. Please use the itinerary as an approximate guide to the overall flow of the day.

Our team works to keep the experience as close as possible to the planned schedule. However, the timing of the tour also depends on guests being ready at pickup and returning on time at every stop. Traffic, road conditions, and route-related delays may also affect the schedule and are outside our control. Please follow the meeting times indicated by the guide and respect the time assigned at each location. Even a very small delay can accumulate during the day and affect the rest of the operation.

The box lunch included with this experience is a fixed standard option. It cannot be changed, replaced, or adapted for dietary needs, food restrictions, allergies, personal preferences, or special requests.

This experience includes a considerable amount of walking. Comfortable shoes and practical clothing are recommended so travelers can move around more easily throughout the day.

Lunch is served as a regional Mexican buffet. Travelers may choose from the food available at the restaurant, including vegetarian options. At this time, the buffet cannot be customized for other specific dietary requirements, restrictions, allergies, or personal meal preferences.