Ticket Information

Description

Limited Offer 2 x1 : Example: 2 people are coming just book one the other ticket will be ready at the box office. Show Only Experience: Includes access to the teather. Process: once the booking is made we will message you to confirm how many people is coming so we can add the free tickets Valid For Oct, 13 2026 only

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Present this voucher, ID at the theater box office to collect your tickets. Feel free to contact Cirque du Soleil 8002477837 from Mexico (no fees calling from Mexico) & 18442477837 from USA & Canada. Customer Care Center available on any of the following phone numbers: 1-844-247-7837 (US/ CANADA) 800-247-7837 (MEXICO) +52-322-176-1421 (rest of the world)

Pickup Information

** This is the official shared transportation to Cirque Soleil Service** Please make sure that your package indicates in the name "Transfer + Experience" example: "Transfer + Show-Only", those are the packages that include the round trip transportation service. 1. During the booking process, search and select the Hotel or meeting point of your preference. 2.The "Start time" in the confirmation is the schedule of the show NOT the pick up time. 3. To know the exact time and meeting point you must send a message thru the option on your reservation prior to the purchased visit date (12 hours) in order to not lose the transportation service.. Transportation is not private, so you will be sharing the bus with other visitors. **Important note** There may be some locations in Playa del Carmen where transportation cannot access directly. In such cases, we will inform you via email of the nearest meeting point to the selected hotel.