Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Meeting and Pickup

Redemption Instructions

• Important to be at least 10 minutes prior the pick-up time assigned. • Review our schedule in order to know timings. • Cancellations will be only allowed 24 hours prior your departure time assigned. • No refund available over "no-shows". Reschedules allowed.

Pickup Information

WE USUALLY SEND YOUR PICKUP DETAILS WITHIN 30 MINUTES AFTER YOUR BOOKING. IF YOU HAVEN'T RECEIVED THEM BY THEN, FEEL FREE TO CONTACT US VIA SMS OR WHATSAPP. Transportation provided in this activity is "shared." Meaning that each hotel has an assigned time and place for your pickup. Our pickups cover MOST OF THE HOTELS in Cancun and Riviera Maya. AirBnB's or other addresses, will be directed to the nearest MEETING POINT to your location. If you're staying in Isla Mujeres or Cozumel, please note that we do not offer service on these islands. You will need to take a ferry to the mainland and reach the assigned meeting point. If you've been assigned a meeting point, you are responsible for arranging your own transportation to reach it. In most cases, the meeting point is within walking distance. IMPORTANT: We offer pickup service for the following hotels only if there are at least six guests: - Catalonia Royal Tulum - El Dorado Seaside Suites - Grand Palladium Resort - Unico 20° 87° Hotel Riviera Maya - Grand Sirenis Resort - Akumal Beach Hotels - Akumal Caribe Hotel - Villas Akumal - Bahia Principe Resort - Super Aki Tulum (our designated meeting point in Tulum) This ensures an efficient and comfortable pickup experience for everyone.