Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

- Only last minute bookings, after 6 pm the day prior to the tour, requiere a confirmation from the service provider, if you didn´t receive a confirmation from the service provider a refund will be processed. - Hotel pick ups commence prior to this time, you must contact the local service provider to verify your exact pickup time. - Por favor contactar con este número para detalles de recogida +529848769395 - Please contact this number for pick up details +529848769395

Pickup Information

• Hotel name and lobby are required upon reservation. • Pickup is available at hotels and vacation rentals in the Riviera Maya from Moon Palace to Tulum, including Puerto Morelos and Playa del Carmen. • Lodgings with unpaved access, pedestrian streets with restricted vehicle access, or located in Tulum’s Hotel Zone will be assigned a nearby meeting point. • Pickup time is provided the afternoon before your tour.