Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

Thank you for your preference! We will inform you of your exact pick-up time 24–48 hours before your travel date. Your final pick-up details will be sent via WhatsApp one day before the tour. Please make sure to be at your assigned hotel lobby or meeting point at the scheduled time. Our guide will call you by your name when they arrive. We look forward to seeing you and hope you have a wonderful experience with us!

Pickup Information

We offer pick up from hotel at Cancun and Riviera Maya, the pick up time will be confirmed based on your hotel name, please inform us your hotel name after submit. Please wait in the hotel lobby 5 minutes before your scheduled pickup time. We pickup in the majority of hotels that have a designed tour pickup area. For residential area, boutique hotels,, airbnbs , downtown hotels or similar, we will assign a meeting point.