Ticket Information

Description

Tour Xichén Deluxe from most of the hotels in Cancún, Riviera Maya and Playa del Carmen Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

- The time in your ticket is informative. - You are going to redeem your purchase on the bus on your way to Chichén Itzá - To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance. Phone: +52 998 881 9833 - Tours and days of operation are subject to availability and changes. - Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for enjoying the tour.

Pickup Information

- The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya so the pickup time will vary depending on the location of your hotel. - We will pick you up at your hotel or at the nearest point available in our routes. - In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city. - To know the exact time and meeting point you must send a message thru the option on your reservation or must call us at least 24 hours prior to the visit date purchased. - To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance. - We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property. - Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus. Because your security is paramount, the name of the lead traveler on the voucher will be the one who can redeem the purchase. - According to Mexican rules about safety and protecting cultural sites, visitors who have had alcohol or drugs are not allowed to join the tour.