Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Meeting and Pickup

Redemption Instructions

The customer has to reach out to the supplier to confirm the exact pick up time, it depends on the location of the hotel We first pick up and gather everyone in smaller vehicles to take them to the last meeting point where the main bus will be waiting In the transport logistics operation we collect people in a first transport, it can be a van or a bus, spending time on the journey, the transport will be changed to a bus, this is because all the clients of the same tour meet again at a meeting point to reach the final destination. Dear Visitor: Please note that backpacks are not permitted inside the Chichen Itza archaeological site. This policy applies to all types of backpacks without exception and aims to improve safety, the visitor experience, and the preservation of the site. We recommend bringing only essential personal items and using small bags or other permitted alternatives. Thank you for your understanding and cooperation.