Ticket Information

Description

Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

The customer has to get in touch with the supplier to confirm the exact pick up time, it depends on the location of the hotel

Pickup Information

Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Playa Del Carmen: Cocobongo at Playa Del Carmen The pick up time is set acording to your location, the travelers will need to provide the name of the hotel or location where they will stay so we can confirm if we can pick them up there or at a close meeting point. If the travelers does not provide this information, the meeting point will be at the Cocobongo in Playa Del Carmen as default This information has to be provide before the travel date, before 8:00 pm local time