Ticket Information

Description

Option with Shared ATV: Choose this option if on the ATV tour you want to share the quad with someone else (only available for even number groups). Pickup included

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

A great experience awaits you! We are Aktive Tours and your reservation is confirmed. We are happy to be your host in this incredible experience. You can also contact us at any time by: [***] Text chat on WhatsApp at the number: +1 580-217-8773

Pickup Information

Roundtrip transportation is included for guests who reserve this experience. Depending on your hotel, accommodation, or location, pickup may be provided directly or from an assigned meeting point. Transportation coverage areas: Cancun: • Downtown Cancun, meeting points only • Cancun Hotel Zone • Puerto Juarez • Playa Mujeres • Costa Mujeres • Puerto Cancun Puerto Morelos: • Chedraui Puerto Morelos supermarket bus stop Important information about pickup locations: *** In some hotels, resorts, or private complexes, transportation vehicles are not allowed to enter the property. When this happens, the pickup will be arranged at the nearest accessible entrance or authorized access point. *** Some accommodations may also be located in areas where transportation access is limited due to narrow streets, alleys, damaged roads, blocked routes, or security restrictions. In these cases, the closest practical pickup point will be assigned. *** The exact pickup time depends on your hotel or meeting point. The time selected when booking is the approximate start time of the activities at the park, not your final pickup time. *** If your hotel does not appear on the pickup list, please contact us before your tour so we can confirm whether pickup is available there or indicate the nearest meeting point. *** One day before your scheduled excursion, you will receive a final confirmation message with the exact pickup time and location through the contact information provided in your reservation.