Ticket Information

Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

• 100% refund if cancelled 1+ days before the start date
• 0% refund if cancelled less than 1 day(s) before the start date

Redemption Instructions

After leaving the Costa Maya cruise port, walk through the shopping area to the main exit. Just outside the port gates, our team will be waiting with a sign showing the name of your reservation. Please show your booking confirmation (phone or printed). Our staff will welcome you, help you check in, explain the experience and guide you to your transportation to the beach club. If you need assistance at any time, you can contact us via WhatsApp and we will gladly help you.

Pickup Information

After leaving your cruise ship, please walk through the Costa Maya port shopping area toward the main exit. Once you exit the port gates, our team will be waiting just outside the port area wearing white shirts and ready to assist you. Look for our team holding a sign with your name or the name of the reservation. From there we will guide you to your transportation for a short ride to the beach club in Mahahual. If you have any difficulty finding us, you can contact us anytime via WhatsApp and we will assist you immediately.